Privacy Policy
Effective Date: 10.07.2026
At [Business Name] (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, contact us, or interact with our business.
This Privacy Policy is prepared in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa and outlines your rights regarding your personal information.
By using our website and providing your personal information to us, you agree to the practices described in this Privacy Policy.
1. About Us
Business Name: Benny and Luna
Website: www.bennyandluna.com
Email Address: [Insert Email Address]
Contact Number: 082 777 7837
We are responsible for processing your personal information and are committed to ensuring that your information is handled lawfully, responsibly, and securely.
2. What Personal Information We Collect
Personal information means any information that identifies you or can reasonably be linked to you.
Depending on how you interact with us, we may collect the following information:
Personal and Contact Information
Full name
Email address
Telephone number
Delivery address
Billing address
Postal address
Order Information
Products purchased
Customisation details provided for personalised products
Order history
Notes or messages relating to your order
Payment Information
We do not directly store your full payment card details. Payments may be processed securely through third-party payment providers. These providers process payment information according to their own privacy policies and security standards.
Website and Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Website usage information
Pages visited
Cookies and similar tracking technologies
Communication Information
If you contact us, we may keep records of:
Emails
Messages
Enquiries
Customer service communications
3. How We Collect Personal Information
We may collect personal information when you:
Create an account on our website
Place an order
Request a quotation
Contact us through email, social media, or our website
Subscribe to marketing communications
Participate in promotions, competitions, or surveys
Browse our website
We may also receive information from third-party platforms that assist us with processing orders, payments, marketing, and website functionality.
4. Why We Collect and Use Your Personal Information
We collect and process your personal information for legitimate business purposes, including:
Processing Orders
We use your information to:
Process and fulfil your purchases
Manufacture personalised or made-to-order products
Arrange delivery
Provide order updates
Handle returns, exchanges, or enquiries
Customer Service
We use your information to:
Respond to questions
Provide support
Resolve complaints
Communicate regarding your orders
Business Administration
We may use your information to:
Maintain accurate records
Process payments
Manage accounting and legal obligations
Prevent fraud or misuse of our services
Marketing
Where you have given consent, we may use your information to:
Send newsletters
Share new products
Notify you about promotions
Provide updates about our brand
You may unsubscribe from marketing communications at any time.
5. Legal Basis for Processing Personal Information
We process personal information where:
It is necessary to fulfil a contract with you (such as processing your order)
You have provided consent
It is required to comply with legal obligations
It is necessary for our legitimate business interests
It protects your rights or the rights of our business
6. Sharing Your Personal Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third parties where necessary to operate our business, including:
Payment Providers
For secure payment processing.
Courier and Delivery Services
To deliver your purchases.
Website and Technology Providers
Including website hosting, e-commerce platforms, email services, analytics providers, and other tools required to operate our website.
Professional Services
Such as accountants, legal advisors, or service providers where required.
These third parties are only provided with information necessary to perform their services and are expected to protect your information.
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us:
Understand how visitors use our website
Improve website functionality
Remember preferences
Provide relevant marketing
You can adjust your browser settings to refuse cookies; however, this may affect certain website functions.
8. Third-Party Links
Our website may contain links to external websites, social media platforms, or third-party services.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
9. How We Protect Your Information
We take reasonable steps to protect your personal information from:
Loss
Misuse
Unauthorised access
Disclosure
Alteration
Destruction
Security measures may include:
Secure website technology
Password protection
Restricted access to personal information
Use of trusted service providers
However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
10. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes it was collected, including:
Completing orders
Maintaining financial records
Meeting legal requirements
Resolving disputes
Maintaining business records
When information is no longer required, it will be securely deleted or anonymised where appropriate.
11. Your Rights Under POPIA
Under POPIA, you have the right to:
Access Your Personal Information
You may request details of the personal information we hold about you.
Correct Your Information
You may request that inaccurate or outdated information is corrected.
Request Deletion
You may request that your personal information be deleted where there is no legal reason for us to retain it.
Object to Processing
You may object to certain uses of your personal information.
Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time.
Lodge a Complaint
You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been handled unlawfully.
12. Children’s Privacy
Our products may be intended for children; however, our website and services are not designed to knowingly collect personal information directly from children.
Orders should be placed by parents, guardians, or individuals who are legally able to provide personal information.
13. Marketing Communications
If you subscribe to our marketing communications, we may contact you with updates, promotions, and product information.
You can unsubscribe at any time by:
Clicking the unsubscribe link in marketing emails; or
Contacting us directly.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.
The updated version will be published on our website with the revised effective date.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Benny and Luna.
Email: [Insert Email Address]
Phone: [Insert Contact Number]
Website: [Insert Website]
Last Updated: 10.07.2026