Terms and Conditions
Effective Date: 10.07.2026
Welcome to Benny and Luna. These Terms and Conditions govern your use of our website and your purchase of products from us.
By accessing our website, placing an order, or purchasing products from us, you agree to be bound by these Terms and Conditions.
Please read these terms carefully before placing an order.
1. About Us
Business Name: [Insert Business Name]
Website: [Insert Website URL]
Email: [Insert Email Address]
Contact Number: [Insert Contact Number]
We are a South African business creating handmade and thoughtfully designed products for children, families, and homes.
2. Website Use
By using our website, you agree that you will:
Provide accurate and complete information when placing an order
Use our website only for lawful purposes
Not misuse, copy, reproduce, or distribute our website content without permission
Not attempt to interfere with the security or functionality of our website
We reserve the right to refuse service, cancel orders, or restrict access where misuse of our website or services occurs.
3. Products and Product Information
We take care to ensure that all product descriptions, images, colours, and measurements are accurate.
However, please note:
Handmade products may contain slight variations due to the nature of handmade production.
Fabric patterns, textures, colours, and finishes may vary slightly from what appears on screen due to differences in monitors, devices, and lighting.
Small imperfections may occur as a result of handmade craftsmanship and are considered part of the unique nature of our products.
These variations do not constitute defects.
4. Handmade and Made-to-Order Products
Many of our products are handmade and created specifically for each customer.
This means:
Production only begins once an order has been placed and payment has been received.
Products may not be immediately available for dispatch.
Each item is carefully made according to the details provided at checkout.
Estimated production times will be communicated on product pages or during the ordering process.
Please note that production times are estimates and may vary during busy periods, seasonal demand, or circumstances outside of our reasonable control.
5. Custom and Personalised Orders
For personalised products, including customised names, letters, colours, fabrics, or designs:
Customers are responsible for ensuring all information provided during checkout is correct.
We are not responsible for mistakes resulting from incorrect information supplied by the customer.
Personalised products cannot be altered once production has started.
Personalised and made-to-order products may not be returned or exchanged unless they are faulty.
Please carefully review your order details before completing your purchase.
6. Pricing
All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.
We reserve the right to update prices at any time; however, orders already placed and paid for will not be affected by price changes.
Prices may exclude delivery fees, which will be calculated separately where applicable.
7. Payment
Payment must be received in full before an order will be processed or production begins.
We accept payment methods provided through our approved payment providers.
By submitting payment, you confirm that:
You are authorised to use the payment method provided.
The information supplied is accurate and complete.
We reserve the right to cancel orders where payment cannot be verified or where fraudulent activity is suspected.
8. Order Confirmation
Once your order has been placed, you will receive an order confirmation.
Please review your order confirmation carefully.
If you notice any errors, please contact us as soon as possible.
We cannot guarantee changes can be made once production has started.
9. Production Times and Delays
We aim to complete and dispatch orders within the estimated timeframe provided.
However, delays may occur due to:
High order volumes
Supplier delays
Courier delays
Material availability
Events outside of our reasonable control
We will communicate any significant delays where possible.
10. Delivery
We offer delivery within South Africa through selected courier partners.
Delivery times are estimates and may vary depending on:
Delivery location
Courier availability
Public holidays
Unforeseen circumstances
Once an order has been handed over to the courier, delivery responsibility lies with the courier service.
Please ensure that delivery details provided at checkout are correct.
We are not responsible for delays or additional costs caused by incorrect delivery information supplied by the customer.
11. Receiving Your Order
Please inspect your order upon delivery.
If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of receiving your order and provide:
Your order number
Details of the issue
Clear photographs where applicable
We will assess the issue and assist with a suitable resolution.
12. Returns and Exchanges
Due to the handmade and often personalised nature of our products, we do not accept returns or exchanges for:
Change of mind
Incorrect size selection
Incorrect colour or fabric choice selected by the customer
Personalised products
Products made specifically according to customer requirements
We will consider returns or replacements where:
The product is faulty
The wrong item was supplied
The item was damaged before delivery
All return requests must be submitted within 7 days of receiving your order.
Products must be unused, unworn, and returned in their original condition where applicable.
13. Refunds
Where a refund has been approved, refunds will be processed using the original payment method where possible.
Refund processing times may vary depending on your payment provider.
Delivery fees are generally non-refundable unless the return is due to an error on our part or a defective product.
14. Product Safety
Our products are designed for imaginative play and decorative purposes.
Customers are responsible for ensuring that products are used appropriately and safely.
Please note:
Products should be used under adult supervision where required.
Some products may contain small parts or components that may not be suitable for young children.
Products are not intended to replace approved safety equipment.
Parents and caregivers remain responsible for assessing whether a product is suitable for their child.
15. Intellectual Property
All content on our website, including:
Logos
Branding
Product designs
Images
Photography
Written content
Graphics
belongs to Benny and Luna unless otherwise stated.
You may not copy, reproduce, modify, distribute, or use our content without prior written permission.
16. User-Submitted Content
If you submit photographs, reviews, testimonials, or other content to us, you grant us permission to use this content for marketing purposes unless you request otherwise.
We will not use customer content in a misleading way.
17. Privacy and Personal Information
We collect and process personal information in accordance with our Privacy Policy and the South African Protection of Personal Information Act (POPIA).
By using our website, you consent to the collection and processing of your personal information as described in our Privacy Policy.
18. Limitation of Liability
To the maximum extent permitted by South African law, we are not responsible for:
Indirect losses
Loss caused by misuse of products
Delays caused by third parties, including couriers or payment providers
Damage resulting from failure to follow product care instructions
Our liability is limited to the purchase price paid for the product concerned.
19. Events Outside Our Control
We are not responsible for delays or failure to perform our obligations where caused by circumstances outside of our reasonable control, including:
Natural disasters
Supplier issues
Industrial action
Government restrictions
Power outages
Courier disruptions
We will make reasonable efforts to minimise disruption.
20. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms and Conditions will be subject to the jurisdiction of South African courts.
21. Changes to These Terms
We may update these Terms and Conditions from time to time.
The latest version will always be available on our website and will apply to future purchases.
22. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
[Business Name]
Email: [Insert Email Address]
Phone: [Insert Contact Number]
Last Updated: 10.07.2026